Alabama Department of Senior Services
A RESOURCE FOR ALABAMA SENIORS WITH MEMORY LOSS AND THEIR CARE GIVERS
Ombudsman (Advocate) Services
Alabama’s Long-Term Care Ombudsmen are advocates for residents of long-term care facilities (Nursing Homes, Board & Care Homes, Specialty Care, are Assisted Living Facilities). Ombudsmen work to protect the health, safety, welfare and rights of Alabama’s long-term care residents.
Ombudsmen investigate and resolve complaints, ensure that residents are receiving quality care, educate residents, their families, and facility staff about residents’ rights, provide information to the public, and represent residents interests by working to change laws, regulations and policies that affect those who live in long-term care facilities.
Anyone can use Ombudsman services, including residents, staff of long-term care facilities, or friends and family members of residents. A complaint can be filed in writing, by phone, or in person. Do not feel afraid to ask for an Ombudsman’s assistance—they can help.